Privacy Policy

1. Introduction

At SOLUTION HOME CLEAN, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your data when you visit our website, submit requests for quotes or cleaning appointments, or communicate with us. We collect and use personal information only to respond to quote requests, booking inquiries, service questions, and standard business communications.

2. Information We Collect

When you interact with our website or submit inquiries, we collect information necessary to prepare estimates and schedule cleaning services. This includes:

• Contact details: Your name, email address, and phone number.
• Service address: Street address, unit/apartment number, city, state, and ZIP code.
• Home and service specifications: Number of bedrooms, number of bathrooms, home size (square footage), pet presence, preferred service type, requested date/time range, and custom service notes.
• Communication preferences: Details on whether you prefer to be contacted via call, text, or email.
• Address autocomplete metadata: When using the street address entry field, data is processed securely through Google Places API (New) to suggest and auto-fill address details.
• Usage details: Basic technical logs, cookies, or device information required for website performance, usability, and secure form submissions.

3. How We Use Information

We use the information collected from you for clear and direct business operations:

• Responding to and preparing pricing estimates for quote requests.
• Processing booking requests and evaluating scheduling availability.
• Contacting you to manually confirm appointment pricing, timing, and service scopes.
• Sending internal alerts and confirmation notices to our administration team (via Resend and Supabase integration).
• Improving our website performance, form usability, and general client support.
• Maintaining standard business records, financial accounting, and regulatory compliance.

4. How We Share Information

We prioritize data privacy and keep sharing limited. Specifically:

• No Sale or Rental: We do not sell, rent, license, or trade your personal information with third parties for marketing purposes.
• Service Providers: We share information only with trusted backend service providers required to host and run our site (such as Supabase for secure database storage, Resend for email notifications, and Google for address verification), or authorized business staff.
• Legal Disclosures: We may disclose information if required to comply with subpoena requests, court orders, applicable laws, or to protect the safety and property of our clients or staff.

5. Cleaning Team & Service Access

To deliver cleaning services effectively, details such as your name, service address, phone number, cleaning requirements, and custom appointment notes are shared exclusively with the authorized cleaning team members assigned to coordinate or perform your scheduled service. All staff members are trained to respect client privacy and treat your home details with care.

6. SMS & Phone Consent

If you provide a telephone number, you consent to receive telephone calls and SMS text messages from SOLUTION HOME CLEAN. These communications are sent to follow up on quote requests, confirm booking availability, coordinate scheduling adjustments, or discuss related customer service needs.

We do not share, sell, or rent SMS consent or phone numbers to third-party marketing companies. Message and data rates may apply. You may request to stop receiving text messages from us at any time by replying "STOP" or contacting us directly.

7. Data Security

We employ reasonable administrative, technical, and physical security measures (such as secure HTTPS transfer and encrypted cloud storage via Supabase) to protect your data from unauthorized access, modification, or disclosure. However, please note that no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Data Retention

We retain customer personal information for as long as necessary to fulfill your cleaning requests, manage customer relationships, maintain accurate business and financial records, settle disputes, and meet legal and regulatory obligations.

9. California Consumer Notice

Since we operate in the San Francisco Bay Area, California, we outline these practical data rights for California residents:

• Right to Know: You may request information about what personal data we collect, use, and share.
• Right to Correct: You may ask us to update or correct inaccurate data held by us.
• Right to Delete: You may request the deletion of your personal information, subject to necessary business record, tax, and legal exceptions.
• Right to Opt-Out: You may request that we stop using your details for direct notifications or scheduling updates. We do not sell your personal data.

To exercise any of these options, please contact us at Elaine@HomeCleanSolution.com.

10. Cookies & Tracking

We use basic session mechanisms and essential cookies to store state, support the address autocomplete tools, and maintain secure forms. For details on how cookies are used and how to manage them, please review our Cookie Policy.

11. Third-Party Links

Our website contains links to third-party business profiles (such as Yelp). Clicking these links directs you to external web pages controlled by third parties. We are not responsible for the privacy practices of external platforms, and we encourage you to read their policies.

12. Contact Us

If you have questions regarding this Privacy Policy or wish to request corrections or deletion of your personal data, contact us directly: